Refund policy
REFUND POLICY
Your Satisfaction is Our Priority
30-Day Refund Guarantee
At Tressence, we stand behind our products 100%. If you're not completely satisfied, we offer a hassle-free 30-day refund guarantee.
Refund Eligibility Criteria
✓ Product must be 60% or more remaining (Less than 40% used)
✓ Original packaging must be intact or minimally damaged
✓ Product purchased within the last 30 days
✓ Refund reason must be clearly stated
How to Request a Refund
Follow these simple steps:
1. Contact us at thetressence@gmail.com or +92-331-9266033
2. Provide your order number and reason for refund
3. Send product photos showing packaging and remaining quantity
4. Await approval (typically within 24 hours)
5. Ship the product back to us (prepaid label provided)
Refund Processing Timeline
⏱️ Return received by Tressence
⏱️ 5-7 working days: Product verification & inspection
⏱️ Upon approval: Refund processed to original payment method
What Gets Refunded
✅ Full product price ✅ Original shipping charges ❌ Return shipping cost (customer responsibility unless defective)
Questions?
Contact our support team 24/7 at +92-331-9266033 or thetressence@gmail.com
